Help Centre

Go to the booking page, choose your service (counseling or speech therapy), select a specialist, pick a plan and time slot, then complete payment. The whole process takes under 5 minutes.

Yes. During booking, select "For my child" and enter your child's details. You'll manage the booking but your specialist will work with your child.

You'll receive a confirmation. Your therapist will share a video call link (Zoom or Google Meet) before the session. You'll also see the join link in your client dashboard.

You can cancel up to 24 hours before your session for a full refund. Within 24 hours, the session is non-refundable. Contact your therapist directly to reschedule.

Each specialist sets their own rate per session. There are no subscriptions or hidden fees. You pay per session, only when you book.

We accept UPI, credit/debit cards, and net banking via Razorpay — India's most trusted payment gateway.

MEDFREE charges a 7.5% platform fee on each session. This is already included in the price you see — no surprise charges.

Refunds are available for cancellations made more than 24 hours before the session. Refunds are processed within 5–7 business days.

Every specialist goes through our verification process — we review qualifications, registration with RCI or RMC, and conduct a brief interview before they're listed.

Sessions are available in Malayalam and English. You can filter specialists by language during booking.

It's completely normal. Simply don't rebook with that therapist and choose a different one. You're never locked in.

Yes. Session notes are visible only to you and your therapist. We never sell your data. All communications are encrypted.

Please call iCall immediately: 9152987821. They are available and trained to help. MEDFREE Companion can also guide you to resources.